
This great thread came across my desk on Bluesky, so I wanted to muse about the ways I’m trying to avoid the pool of rakes it points out that surround Little CRM.
Because to quote my response at the end:
The eternal question: “How can I build a system to try to help folks who aren’t just plain weird, when the space is filled with just plain weirdos?” 🥴
https://bsky.app/profile/thomascannon.me/post/3ld3ewavtrk24
note fetishism and why it’s greedy & anti-human
https://bsky.app/profile/amyhoy.bsky.social/post/3ld3bxzlplt2t
like notes are fine, complex notes, lots of notes all great — but that’s not actually what they were about. they weren’t wanting to learn. they wanted to POSSESS
and not in a pdf goblin way
https://bsky.app/profile/amyhoy.bsky.social/post/3ld3bzqirqb2s
Note fetishism is definitely real, and adjacent (IMO) to falling into the Project Management Hyperfocus Hell. Both are focused on the desire to force the universe to bend to your will by documenting everything; as if brute-forcing knowledge into digestible bites will enforce order. In essence, possession as Amy pointed out. 😬
The ways I’m trying to address this in Little CRM are:
- Deliberately keeping notes short, by keeping the restrictions of microposting (240 characters)
- Likewise, threading has proven to be a great way to chain ideas together. It automatically provides conversational cadence, encourages wrapping ideas up, and orients people towards writing (more on this later).
- There are not going to be todo list/project management/activity streak features.
In my design docs, the exact quote is:
We have so many fuckin' todo list options
The tool trusts you to be a professional
There will be prompts to follow up with folks, refresh your notes about people/teams, and a way to track actions you’ve taken; but I think the key difference is that they will be opt-in (you have to decide to engage with them). It’s important to refresh your notes, and these prompts will be designed to help you think about what’s next.
They were super into esotericism and pretty sure they thought the process of connecting bits of knowledge would magically uncover knowledge that was previously hidden
https://bsky.app/profile/joshuawood.net/post/3ld3ccsf7hs2y
they’ll do anything if it will reveal things to them, except live and learn like human beings
https://bsky.app/profile/amyhoy.bsky.social/post/3ld3d3frblj23
OOFA DOOFA. I’ve been grimacing & figuring out how to avoid this since I figured out what the flows would generally look like.
I think the biggest ways to avoid this are to avoid too much retrospection (the next quotes cover this!) and by actively encouraging folks to spend minimal time in the app. Two big ways:
- Having the UI use minimal JS, be performant, and optimized for information density & adding notes quickly.
- There will be an egg timer on every part of the app, with the option to dim the page or play an alarm. Let people know they’re not meant to have everything logged in the app, just the stuff that matters most.
I’ve never understood why people care about the graph view. Now I get it - it’s like looking at your porcelain figurines all lined up.
https://bsky.app/profile/lukas.blue/post/3ld3fckyonk2b
Yuuuup. I, like all engineers, had dreams of having a graph view eventually, but this thread convinced me it’s not a good idea.
Honestly 60% of the value of note-taking is writing, 40% at best is retrieval
https://bsky.app/profile/lukas.blue/post/3ld3fckyonk2b
One of the reasons why I didn’t ship the alpha with micro post searching or any reporting. Writing is rubber-ducking!
I definitely blogged recently about how a lot of my note taking often turned into just data hoarding, it’s easy to fall into that trap 🙈
https://bsky.app/profile/cassidoo.co/post/3ld3dsbhvhk2m
I haven’t talked about it much, but Little CRM is going to have limits in how much data you can have! It’s a design choice. A napkin number: only 1,000 active teams/people total. I might even drop that number lower. Think about it! 1,000 people is a staggering amount of data to consider important. To quote Dale Carnegie: “You unmitigated ass!” You can’t realistically expect to keep that many relationships fresh; you need to pick & choose where your focus will lie.
I don’t know what the limitations are on microposts/events/purchases/redemptions. I might punt on that until there’s better insights into usage. Maybe the focus on microposts/threading/thinking about “what’s next?” Will automatically guide folks away from this thinking.
the note fetishists don’t even do anything with their notes so it’s inverted productivity cult, in a way
https://bsky.app/profile/amyhoy.bsky.social/post/3ld3cm7hsuf2i
Again, having prompts that focus on:
- proactively reaching out to folks
- figuring out “what’s next?”
- quickly refreshing a small part of their notes
Will hopefully mitigate this. TBH it’s going to be impossible to truly avoid inverted productivity, but I can try to design to avoid it.
This was a fun thread to dig into! As always, if you’ve got questions, ideas, or want to push back on it; reach out!